Frequently asked questions
How will my order be shipped to me?
We use Australia Post and Express Post to deliver your products to you within Australia. We use Pos Indonesia within Indonesia.
Do you ship internationally?
Yes we partner with Australia Post and InterparcelCouriers which ships to most corners of the world.
When will my order be shipped to me?
Your order will be shipped within 24 hours from Monday – Friday. All orders made after Friday at 14:00 (Sydney time) will be sent on Monday morning.
If you need your order sooner, you may choose the Express Post option upon checkout (for orders within Australia) or email us at email@example.com and we will do our best to find an alternative postage method to suit your timeframe. Please keep in mind that this may incur a higher postage cost.
How much is postage?
We charge a flat fee of $5 for all purchase made to any address in Australia or Indonesia and a $10 flat fee for Express Post orders also within Australia.
For international deliveries outside of Australia and Indonesia we charge a flat fee of $25
How long will it take for my order to arrive?
If your delivery address is within the Australian metropolitan area, standard orders will take between 2-5 working days from the shipping notification email. Express post orders will take 1-2 working days from the shipping notification email.
If your delivery address is not within the Australian metropolitan area, standard orders will take between 7-21 working days from the shipping notification email.
International deliveries to metropolitan areas will usually take between 5-15 working days from the shipping notification email using Air Mail via Australia Post Air option.
Do you deliver to PO Box address?
Yes we can deliver to any PO Box Address in Australia and also Internationally via Australia Post.
Will I have to pay any additional costs to collect my order?
We do not collect any taxes or duties which may be applied by customs for international deliveries. You will be responsible for any taxes or duties that are levied on your order. We have no control over any charges that may be imposed by authorities in your country on your order, and cannot predict what those charges may be.
Please note that in accordance with export regulations, we are required to declare the exact value of all items and identify the order as dutiable "merchandise". We are also prohibited by law from identifying an order as a "gift" for export purposes even if a customer has placed an order with the intention of delivery as a gift.
What happens if my order gets lost in the mail?
The first thing to do is contact the carrier that your order was dispatched with and advise them that your order has not yet arrived. You will need to quote your tracking number that was sent to you in your shipping confirmation email. If your carrier is unable to locate your items, please contact us at firstname.lastname@example.org and we will lodge an enquiry for you.
For International orders, if you did not request for tracking, unfortunately we are not responsible for any items lost in the mail.