Frequently asked questions
Can I return my order if I change my mind?
We know you will love our awesome products, but for any reason you are unhappy or change your mind about our products, you can return them to us within 14 days from date of purchase.
The products must be in their original re-saleable condition. Products must not have been washed or used.
Please contact us at firstname.lastname@example.org to arrange for a refund or exchange. Please include your invoice number and product description in the email together with the reason for return.
We are not liable for any lost items being returned, we would recommend that you return the goods using registered mail for tracking purposes. Please note that all returns will need to be shipped and handled at your own cost.
What costs do I bear if I want to make a return?
You will need to cover postage costs. However, we will reimburse for return postage of any product deemed to be faulty or damaged within the 14 days return period.
When will my return be processed?
If your returned products are in their original condition, we will process your refund or exchange dwithin 3-5 working days. We will send you an email to inform you once it has been processed. Please allow 3-5 working days for the refund to show in your account. Please note some credit card issuers or banks may take a longer period to process the refund and make funds available to you.