OrdersFrequently asked questions
Are there any add-ons to the price displayed in the online store?
The price you see when you view our products in our online store includes Australian GST. However, it does not include delivery charges or any duties or taxes levied by any country other than Australia.
It also does not include any exchange rate costs or fees charged by your credit card issuer or bank.
For more information on delivery charges, please see our Delivery FAQ.
What currency are prices displayed in?
All prices on our website are in Australian Dollars and inclusive of GST.
What payment methods do you accept?
All our payments are processed through PayPal.
PayPal accepts a range of payment methods including direct debit from your bank account, debit cards and credit cards. Some methods may require you to register an account with PayPal. Please note we do not accept cash, cheques or cash on delivery.
Can I order by phone, email or fax?
To protect your security, we only accept orders online. If you have any problems, just contact us on firstname.lastname@example.org and we will be happy to help you.
How do I know my order has been successful?
Once you have clicked the “Pay Now” button, our system will automatically process payment for your order. Once payment has been successfully processed, you will receive a confirmation email to your nominated email address provided to us.
If you have not received a confirmation email from us within 24 hours of placing your order, you may have either incorrectly entered your email address or your ISP flagged our confirmation email as spam. All confirmation emails are sent from email@example.com
To confirm if your order has been successfully processed (if you did not receive a confirmation email) please contact us by email and provide your full name and order number and we will confirm your order. Be sure to check your spam folder first.
Can I cancel my order?
You may cancel your order up until the time before your order has begun being processed. If you wish to cancel your order, please contact us at firstname.lastname@example.org. We will send an email confirming the order cancellation.
Once your order has been processed, unfortunately you are unable to cancel the order.